Support Systematic provides full support
on all systems and solutions provided.
Software support
A critical part of the Systematic helpdesk is the knowledge
database. One call to the Systematic helpdesk will offer a comprehensive,
telephone-based technical support service to cover the key products
from Microsoft and Novell.
To complement your existing support function, Systematic provide
access to a team of highly qualified knowledgeable analysts
whose skills are focused on network, server and desktop technologies.
Particular emphasis is placed on server-based software, for
example, Windows NT/2000, Novell NetWare and Microsoft Exchange.
Systematic has direct links, via the helpdesk, into each of
the vendors for additional support and for escalation. This
ensures that there will be no problem that the Systematic helpdesk
cannot resolve.
Hardware support
By using high-level technical skills at the front end of the
call, Systematic is able to close up to 25% of all desktop and
server calls over the phone. Those calls requiring parts or
a site visit benefit from accurate diagnosis, giving Systematic
a very high first time fix rate.
Systematic provide the following hardware services:
•
2 hour response on servers or mission critical hardware
• Service level 4/6/8/12/16
hour fix on PC, laptops, printers
• Loan equipment
• Laptop swap-out service
• UK coverage
• Printers and plotter
repairs
• European support services
• 24 hours, 365 days a
year contract available
• Cisco networking support
• Site familiar engineers
