Maintenance Systematic’s Technical Support
covers a diverse range of LAN/WAN, data, voice and video technologies.
Services are available 24hrs, 365 days across the UK and are
designed to specifically meet your organisations IT service
and maintenance requirements.
Success is based on investment in 3 key areas: High levels of
technical skill, solid manufacturer and vendor relationships
and excellent parts and logistics infrastructure.
Our aim is a working resolution, not
just a hardware swap out. Excellent first line problem determination,
our ability to look at the network as a whole and high quality
on site engineering skills backed by responsive/logistics support,
ensures total ownership at all times.
Across the UK, dependent on specific contractual requirements,
24 hour coverage 7 days a week is offered for hardware support
with on-site engineering response and fix times throughout this
time period. Calls are technically qualified by the Support
Centre and, if necessary, passed to a fully trained Customer
Engineer who is available to assist with on-site hardware fault
resolution.
